After you have placed your order online, we will send you an order confirmation email. In the body of this email you will find information about when your products will be delivered.

If you haven’t received this email within 24 hours of placing your order or your products have not been delivered within the timescale stated in the email, then please send our Customer Service team an email using our online form or telephone us on 0161 437 6150 between 8am and 5pm Monday – Friday, and 8am – 5pm Saturday and Sunday.

If your order hasn’t arrived, firstly, view your order online. If your order has been dispatched and has not arrived within the expected time period, please email our Customer Services team or call us on 0161 437 6150 between 8am and 5pm Monday – Friday, and 8am – 5pm Saturday and Sunday. We aim to deliver orders placed on Standard Delivery within 4-6 working days.

Deliveries will usually be made on weekdays (Monday to Friday) between 8am and 8pm. If you or the intended recipient are not available, each time an attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products.